Shipping policy

Most Kreepy & Kooky products are made to order just for you. Because items are produced after your order is placed, please allow time for both production and shipping.

Processing & Production

Production times vary depending on the item and production partner. Estimated delivery information may be shown on the product page or during checkout.

Once your order ships, you’ll receive tracking information when available.

Multiple Packages

Some products are made by different production partners or at different facilities. If you order more than one item, your order may arrive in separate packages and on different days. Don’t panic if only part of your order shows up first—the rest may still be on its way.

Shipping Delays

Delivery estimates are not guaranteed. Carrier delays, severe weather, holidays, high-volume periods, and other circumstances outside our control may affect delivery times.

Incorrect Addresses

Please double-check your shipping address before completing your order. If an order is returned because the address provided was incorrect or incomplete, additional shipping charges may apply to have it sent again.

Packages Marked Delivered

If tracking shows your package as delivered but you cannot locate it, please check with household members, neighbors, your local post office, or the delivery carrier first.

Damaged or Incorrect Orders

If your item arrives damaged, defective, misprinted, or incorrect, please contact us within 7 days of delivery. Include your order number and photos showing the problem so we can help.

For additional information, please see our Return & Refund Policy.

Stay strange,
Kreepy & Kooky